Chez Gagné - Careers

CUSTOMER SERVICE COORDINATOR

Join our very fun team that is committed to quality and customer service! Working with retail partners nationwide and customers through an e-commerce platform, the customer service coordinator is an integral part of the team as the first point of contact for inquiries and orders. Applicants should exhibit a strong work ethic, supreme attention to detail, and possess excellent communication, interpersonal and problem resolution skills, as well as the ability to maintain confidentiality and a sense of humor.

Job Specifications:

Daily opening/closing of the warehouse
Order entry and order fulfillment of both wholesale and e-commerce orders
Respond to and resolve customer service inquiries and issues via telephone, and email
Track and update changes to orders and resolve any issues from onset to fulfillment; follow-up with customers regarding any issues with their order
Process, invoice and receive payments on orders on multiple platforms Quickbooks Online, Shopify, Faire and Etsy
Process orders for shipment, creating shipping labels & providing tracking information
Manage the fulfillment process for all key account orders - routing guides, vendor guidelines, EDI
Pull + pack orders alongside the fulfillment team

Job Requirements:

3-5 years of customer service/warehouse experience with proven ability to provide exceptional service
Experience using Quickbooks Online for creating estimates, invoices & processing payment
Experience with Shopify, Faire, Etsy and Shipstation
Experience working with wholesale key accounts and their routing guides
Proven ability to prioritize work and balance multiple tasks
Extreme attention to detail
Demonstrate independent problem solving skills
Effective time management and adherence to time and attendance guidelines
Upbeat, energetic personality with a positive sense of humor
Knowledge of Mac based tools and applications
Knowledge of Photoshop, Illustrator, EDI systems are a major plus, but not required
Must be able to work on in a warehouse environment, standing, stopping, bending and lifting; ability to lift up to 50lbs

About Chez Gagné
Chez Gagné is a modern lifestyle gift brand featuring hilarious drinkware, candles, cards, stationery, office and a new foray into the bath space. We believe if you can’t make it nice, make it funny. There are swear words everywhere here and you will hear laughter often. We are a small, but mighty team and looking for a great fit for our brand and environment.
Perks
Lunch is provided once a week. Snacks, water and beverages provided. Monthly allowance of product. Fun, collaborative and flexible work environment. Well behaved dogs allowed.
Full Time On Site - 40 hours per week
$22/hr
Monday – Friday 9am – 5pm
North Hollywood, CA *remote work is not an option for this position
*Hours may be extended during peak holiday season

**APPLY**
In your application, please tell us what your favorite mug phrase of ours is and if you prefer coffee or tea! We will not respond to applications without these two answers. Seriously.

QUALITY CHECK + ASSEMBLY TEAM MEMBER

Are you looking for a fun and engaging part-time job? Look no further! We're excited to invite you to join our Quality Check and Assembly Team at our North Hollywood distribution center.

At Chez Gagné, we take pride in providing top-notch products to our customers. That's where you come in! Your daily tasks will involve quality checking our high-end wine, rocks glasses, and mugs for imperfections. You'll also get the chance to assemble our highly popular (and wonderfully aromatic) shower steamers!

Job Specifications

Quality check high-end wine, rocks glasses, and mugs with an eagle eye for detail.
Assemble our amazing and aromatic shower steamers.
Work minimum 4-hour shifts on consistent days.

Requirements:

A keen eye for detail (good eyesight is a must!).
A quick learner who can work independently.
Stay organized and be a self-starter.
Bring a positive attitude and a willingness to lend a hand.
Experienced in handwork and assembling tasks.
Not overly sensitive to strong scents, as we use essential oils like lavender, eucalyptus, peppermint, etc.

You can listen to your favorite music or podcast on your headphones while you work! We believe in keeping a fun and upbeat environment, but of course, efficiency and attention to detail are crucial. You'll be expected to meet the daily quota for the number of products quality checked or assembled.

Perks of the Job:

Complimentary lunch on Mondays if you're here before 10:00 AM.
Opportunity for growth within our company if you're a great fit.
$16.90 per hour.
We're open 5 days a week, Monday to Friday, from 9:00 AM to 5:00 PM.
A very friendly warehouse dog.

To apply, simply send us an email with your relevant work experience, a resume (if available), and why you think you'd be a fantastic addition to our team. Oh, and don't forget to tell us your favorite product from our website!