Standard Return Policy
We want you to love your Chez Gagné goods. If, for any reason, you are not satisfied with your purchase after receiving it, contact Customer Service (818.452.9900) no later than 14 days following the receipt of your order to request a Return Merchandise Authorization number (RMA).
There are no refunds after 14 days. Returned product must be in original, unused condition. We do not accept Chez Gagné merchandise that has been soiled or damaged. We cannot accept returns or issue refunds on beauty products (i.e. lotions, hand creme, lip balms, sheet masks), jewelry or food products. Upon receipt and inspection of return, we will refund the purchase price.
Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A 15% restocking fee may apply. No CODs. A refusal or cancellation of shipment is billable for return and original shipping costs, as well as a 15% restocking fee.
Products sold as a set must be returned as a complete set.
Chez Gagné cannot accept merchandise purchased through a distributor/retailer/vendor or their returns. Please contact the distributor/retailer/vendor directly. Chez Gagné sale and markdown products are non-refundable. Samples and gift cards cannot be returned for a refund.
For questions, please contact Chez Gagné Customer Service Monday-Friday 9 am to 4pm PST or email us at orders@chezgagne.com.
All terms and conditions subject to change without notice.
EU & EEA Customers — 14-Day Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you have the legal right to withdraw from your online purchase within 14 days of receiving your order, without giving any reason. To exercise this right, use our Withdrawal Form (also linked in the footer as "Withdraw From Contract") or email orders@chezgagne.com. We will confirm receipt of your withdrawal by email.
If you withdraw, we will refund all payments received from you, including standard (least expensive) delivery costs, within 14 days of your notice, using your original payment method. We may withhold the refund until we have received the returned goods or proof that you have sent them. Please return goods within 14 days of notifying us; return shipping costs are your responsibility. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exception: the right of withdrawal does not apply to sealed goods that cannot be returned for health or hygiene reasons (e.g., hand crème, lotions, lip balms) once unsealed after delivery.
For EU/EEA consumers, this section prevails over any conflicting terms in this policy, including final-sale and restocking-fee provisions.
