Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through our website and other interactions with Chez Gagné, including:

Our website and related pages
Orders and purchases made directly through Chez Gagné
Wholesale accounts and wholesale communications
Customer service and other communications with us
Email, SMS, and other marketing communications
Our interactions with customers through third-party marketplaces and sales platforms, where applicable

When you interact with a third-party platform, such as a marketplace or social media platform, that third party may independently collect and process your information according to its own privacy policy. This Privacy Policy describes Chez Gagné’s practices and does not control the privacy practices of third parties.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identifiers and Contact Information: Name, email address, telephone number, billing address, shipping address, account information, and similar identifiers.
Commercial Information: Products purchased, considered, or viewed; order and transaction history; returns; shopping preferences; and wholesale purchase history.
Payment Information: Payment and billing information necessary to process transactions. Payment information may be collected and processed directly by our payment processors rather than stored by Chez Gagné.
Internet and Electronic Activity: IP address, browser type, device information, operating system, pages viewed, links clicked, interactions with our website, referring URLs, and other information collected through cookies and similar technologies.
Preferences and Inferences: Product interests, shopping preferences, marketing preferences, and information that may be inferred from your interactions with our website, products, and marketing.
Business and Wholesale Information: If you are a wholesale customer, we may collect your business name, business contact information, resale or tax information, purchasing history, and other information necessary to establish and manage your wholesale account.
Communications: Information you provide when you contact customer service, communicate with us by email or other means, submit feedback, or otherwise interact with us.

We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a product or service you have requested or otherwise permitted by law.

3. How We Collect Your Information

We may collect personal information:

Directly from you, such as when you place an order, create an account, sign up for marketing communications, establish a wholesale account, contact us, or otherwise provide information to us.
Automatically, when you visit or interact with our website, through cookies, pixels, analytics tools, and similar technologies.
From service providers and business partners, including e-commerce platforms, payment processors, shipping providers, marketing and analytics providers, and other companies that help us operate our business.
From third-party platforms, including marketplaces, wholesale platforms, advertising platforms, and social media platforms when permitted by those platforms and applicable law.

4. How We Use Your Information

We may use personal information to:

Process, fulfill, and deliver orders
Process payments and returns
Create and manage customer and wholesale accounts
Communicate with you about orders, accounts, products, and customer service requests
Provide and improve our website, products, services, and customer experience
Personalize your experience and product recommendations
Send marketing and promotional communications, subject to your preferences and applicable law
Measure and understand the effectiveness of our advertising and marketing
Analyze website traffic, usage, and performance
Detect, investigate, and prevent fraud, security incidents, and other potentially prohibited or illegal activities
Maintain business, accounting, tax, and transaction records
Comply with applicable legal and regulatory requirements
Protect our rights, property, safety, customers, and business
Carry out other purposes disclosed to you at the time your information is collected

We limit our collection, use, and retention of personal information to what is reasonably necessary and proportionate for the purposes for which the information is collected and processed.

5. How We Disclose Personal Information

We may disclose personal information to service providers, contractors, and other third parties that assist us in operating our business, including:

E-commerce and marketplace platforms
Payment processors
Shipping, fulfillment, and logistics providers
Customer service providers
Marketing and email service providers
Advertising and analytics providers
Website hosting and technology providers
Accounting, professional, and business service providers
Fraud prevention and security providers

We may also disclose personal information when required by law; to respond to legal process; to protect the rights, property, or safety of Chez Gagné, our customers, or others; or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration.

We may disclose certain personal information to advertising, analytics, or marketing partners in ways that may be considered “selling” or “sharing” under certain privacy laws, even when no money is exchanged.

Where required by applicable law, you may opt out of the sale or sharing of your personal information through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link available on our website.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors interact with our website, measure website and marketing performance, and support advertising activities.

These technologies may include:

Necessary technologies, which support functions such as shopping carts, checkout, account login, security, and other essential website functionality.
Analytics technologies, which help us understand website traffic, usage, and performance.
Advertising and marketing technologies, which may help us measure advertising effectiveness, understand customer interactions, and provide more relevant advertising.

Where required by applicable law, you may manage your cookie and privacy preferences through the privacy controls available on our website.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Global Privacy Control

Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information associated with that browser or device.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or processed, including to:

Provide our products and services
Maintain customer, transaction, and business records
Fulfill legal, tax, accounting, and regulatory obligations
Prevent fraud and maintain security
Resolve disputes
Enforce our agreements and protect our legal rights

Retention periods may vary depending on the type of information, our relationship with you, the purposes for which the information is processed, and applicable legal requirements.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, aggregate, or otherwise securely dispose of it.

8. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

California Residents

Subject to applicable law and certain exceptions, California residents may have the right to:

Know the categories and specific pieces of personal information we have collected about them
Access information about how we collect, use, disclose, sell, or share personal information
Delete personal information we have collected
Correct inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses or disclosures of sensitive personal information, where applicable
Not receive discriminatory treatment for exercising applicable privacy rights

To exercise applicable privacy rights, contact us at hello@chezgagne.com or use the privacy request options available on our website.

To opt out of the sale or sharing of personal information, use the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our website.

We may need to verify your identity before completing certain requests. You may also designate an authorized agent to submit a request on your behalf where permitted by law.

California recognizes rights to know, correct, delete, opt out of sale/sharing and receive equal treatment for exercising those rights.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom and applicable data protection law applies to our processing of your personal information, you may have rights including:

Accessing your personal information
Correcting inaccurate personal information
Requesting deletion of personal information
Restricting or objecting to certain processing
Withdrawing consent where processing is based on consent
Requesting data portability where applicable
Lodging a complaint with an applicable data protection authority

To exercise these rights, contact us at hello@chezgagne.com.

Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

If you receive SMS marketing from us, you may opt out according to the instructions included in those messages.

Please note that even if you opt out of marketing communications, we may still send non-promotional communications related to your orders, account, transactions, or our ongoing business relationship.

9. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 16.

We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided us with personal information, please contact us at orders@chezgagne.com.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Chez Gagné is based in the United States. If you access our website or purchase our products from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Where required by applicable law, we and our service providers use appropriate safeguards for international transfers of personal information.

12. California "Shine the Light"

California’s “Shine the Light” law permits certain California residents to request information regarding certain disclosures of personal information to third parties for their own direct marketing purposes.

If applicable, you may submit a request by emailing @chezgagne.com with “Shine the Light Request” in the subject line.

13. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, or other practices of those third parties.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, legal requirements, or other factors.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice of material changes.

13. How to Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us at::

Chez Gagné LLC

Address:

13212 Saticoy Street

North Hollywood, CA 91605

Hours of Operation: M-F 9:30am-5pm (PST) - excludes Holidays

📧 hello@chezgagne.com | orders@chezgagne.com

📧 Wholesale inquiries: wholesale@chezgagne.com